Junior Technical Support Specialists

For one of our clients, we’re looking for Junior Technical Support Specialists.

Client: Infrastructure company.
Activity domain: infrastructure/maintenance.
Location: Bucharest, Romania.
Type of engagement: fully on-site.
Type of contract preferred: employment contract (CIM).

About the role:
The Junior Technical Support Specialist  is the team’s entry-level role. We are looking for people with potential, with one or two years of experience helping customers in some capacity and with essential customer service skills.
It is a great opportunity to get started in your IT career.


  • Resolve technical issues via phone, email, chat
  • Meet SLAs, like response and resolution times by working with other tiers
  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
  • Research and document customer technical issues
  • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
  • Run monitoring reports for usage, performance, and/or availability
  • Monitor events/alerts and resolve or escalate to the appropriate team
  • Gather/establish required information for handling customer issues
  • Manage customer expectations regarding estimated response times for issue resolution


  • Basic knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
  • Basic knowledge and principles of operating systems (Linux, Windows)
  • At least 1 year of Linux experience
  • Good technical communications with both technical and non-technical peers
  • Self-starter who is excited about learning new technologies on a daily basis
  • Strong multi-tasking skills
  • Advanced English skills (reading, writing and speaking)

Nice to have:

  • Bachelor’s Degree in Computer Science, Math, or related discipline, or equivalent work experience
  • General experience in managing Linux systems (redhat, centos, debian/ubuntu (install, setup, configuration, lifecycle management: updates/patching, backup/dr, etc.))
  • General experience in managing Windows Server systems (install, setup, configuration, lifecycle management: updates/patching, backup/dr, etc.)
  • Previous experience (1 – 2 years) in a similar technical position/role
  • Customer service experience / strong customer focus
  • Monitoring experience for application performance, uptime and fault management (checkmk, nagios)
  • Experience supporting a 24×7 Internet-oriented production environment
  • Strong analysis and troubleshooting skills and experience


  • meal tickets;
  • Sanopass subscription;
  • amazing coffee;
  • breakfast from the company once per week.

Do you fit the profile? Contact us via email at contact [AT] monkeyrecruit.com or through the following form: