For one of our clients, we’re looking for Customer Service Officers.
Client: FinTech company.
Activity domain: FinTech.
Location: Bucharest, Romania.
Type of engagement: hybrid.
Type of contract preferred: employment contract (CIM).
About the role
What does a Customer Service Officer do on a daily basis?
When the company has a new client, our promise to them is that we will help them with any query related to their company (RO: PFA) they have, in a timely manner and with accessible language. We need you to keep our promise.
We are looking for someone who gets energized when helping others or solving problems, to be our first point of contact for the clients.
- You will become a guru when it comes to clients queries, and they will see you as their guardian angel
- You will take over questions coming from our clients through different channels of communication (Whatsapp, email@example.com and the website chat) and you will answer them, using internal resources (standard answers for simple questions and the team expertize for more complicated problems)
- You will suggest improvements for the customer service process and for the company app, based on the experience and discussions you have with our clients
- You will build and prepare a retention team as the company’s clients number increases
- You feel very comfortable talking with a lot of people, being through email, chat or phone
- You want to learn something new every day and the company will offer you the context to do so
- You like finding smart solutions to problems and you don’t accept “it can’t be done”
- You challenge yourself constantly to do things more efficiently
- You pay attention to detail and you are really organized
- You are curious and passionate
- Competitive salary and stock options package (Employee Stock Option Plan)
- Flexible working hours, but we work from the office; we don’t count days off
- Premium subscription at the Regina Maria clinics
- Subscription for Bookster
- Daily mandatory lecture break, annual bootcamp, gift cards when getting employed
- Healthy bar with fresh fruit, peanuts, coffee and the best tea, music in the office and a super cool environment, especially with super smart coworkers, always joking, who will become your friends.
Do you fit the profile? Contact us via email at contact [AT] monkeyrecruit.com or through the following form: